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Genshin impact download pc windows6/29/2023 ![]() Please check if a folder named "DXSETUP"exists within your installation directory. ![]() If it is, please remove said blockage, set the relevant files to "trusted," or close the anti-virus software before re-opening the game.Īfter launching the game, the game is stuck on a white screen before the Genshin Impact logo can appear. Please check if you have an anti-virus program installed, and check if this program is blocking any files related to Genshin Impact's installation. Here’s a few other answers to some of those first day install problems from the Genshin Impact team:Īfter opening the game, the game does not respond/the game does not launch. ![]()
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